Terms and Conditions

Last updated: 28 August 2025

Introduction

‍THESE TERMS AND CONDITIONS APPLY TO ALL USE OF THE CREDS PLATFORM. BY CONTINUING TO USE THE PLATFORM YOU ARE INDICATING YOUR ACCEPTANCE OF THEM. 

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE PLATFORM.

These terms and conditions (together with the various documents referred to in them) set out the terms of use on which you may make use of our music licensing platform, as made available as a web application accessible via an internet browser (the “Platform”). Use of the Platform includes accessing, perusing, linking, copying any of the content on or using any of the functionality offered.

Please read these terms and conditions carefully before you start to use the Platform as they represent a binding legal agreement and you will be bound by them. 

Initial access to  the Platform will require you to register and pay a specified fee for this. After this, the Platform is free to access. There are however options to sign up to a subscription that provides increased capability and functionality offered on the Platform. Such activities will be subject to additional terms and conditions and these are detailed below under the section Paid for Services. 

By using the Platform, you confirm that you accept these terms and conditions and that you agree to comply with them. 

If you do not agree to these terms and conditions, you must not use the Platform.

Other Applicable Terms & Policies

The following additional terms also apply to your use of the Platform:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. 

Our Cookie Policy, which sets out information about the cookies on the Platform.

Information about the owner of the Platform

The Platform is owned and operated by Creds Music Ltd (“we”, “our”, “us”). We are registered in England and Wales under company number 13644850 and have our registered office at Olcote Kings Crescent, Shoreham Beach, Shoreham-By-Sea, West Sussex, United Kingdom, BN43 5LE. You can contact us by writing to us at support@credsmusic.com. 

Changes to these Terms & Conditions 

Please note that we reserve the right to revise or amend these terms at any time to reflect changes to our business, the services we offer or changes in the law. Where these changes are significant we will endeavour to let users of the Platform know. However, it is your responsibility to check these terms before each use of the Platform and to make yourself aware of any changes. For ease of reference the top of these terms indicates the date on which they were last updated.  

We May Suspend or Withdraw the Platform

We do not guarantee that the Platform, the content accessible through the Platform, or your use of the Platform and the services and features we make available as part of the Platform (the “Services”), will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You Must Keep Your Account Details Safe

If you choose, or you are provided with, a user identification code, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms and conditions.

If you know or suspect that anyone other than you knows your user identification code, username or password, you must promptly notify us at support@credsmusic.com.

You agree that you will be solely responsible for all activity that occurs under your account.

Licence

In consideration of you agreeing to abide by these terms and conditions, which we accept as sufficient consideration, we grant you a revocable, non-transferable, non-exclusive licence to use the Platform, subject to these terms, our Privacy Policy, our Cookie Policy and any other documents referred to hereunder. We reserve all other rights. 

We may, for any reason, suspend, terminate or withdraw this licence or your access to the Platform, without notice, reason or liability to you.   

Licence Restrictions

Except as expressly set out in these terms and conditions or as specifically permitted by any local law, you agree:

  • not to copy the Platform, or the data compilations, writings and information that are confidential and proprietary to us or relevant third parties, except where such copying is incidental to normal use of the Platform, or where it is necessary for the purpose of back-up or operational security;
  • not to rent, lease, sub-license, loan, provide, or otherwise make available, the Platform in any form, in whole or in part to any person without our prior written consent; 
  • not to translate, merge, adapt, vary or modify the whole or any part of the Platform nor permit the Platform or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Platform as permitted in these terms;
  • not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Platform or attempt to do any such thing except to the extent that (by virtue of section 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are essential for the purpose of achieving inter-operability of the Platform with another software program, and provided that the information obtained by you during such activities:
    • is used only for the purpose of achieving inter-operability of the Platform with another software program;
    • is not disclosed or communicated without our prior written consent to any third party; 
    • is kept secure; and
    • is not used to create any software that is substantially similar to the Platform;
  • not to provide or otherwise make available the Platform in whole or in part (including object and source code), in any form to any third party without our prior written consent; and
  • to comply with all technology control or export laws and regulations that may apply to the technology used or supported by the Platform.

Your Responsibilities

When using the Platform, including any contact forms that we may offer or features that we may add to the Platform in the future, you agree:

  • any information you submit is accurate and truthful and you will keep this information accurate and up to date; 
  • to keep your any user identification codes, username and password secure at all times and to contact us immediately at support@credsmusic.com if you have reason to believe that they may no longer be secure; 
  • that you are solely responsible for securing and backing up any information or content you share or store on the Platform; 
  • that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account; 
  • to accept responsibility for all activities that occur under your account or password;
  • not to use any other user's identity to log on to or communicate via the Platform;
  • not to impersonate other people, particularly employees and representatives of Creds Music Ltd or our affiliates; 
  • not to transmit any material nor submit information or content that is unlawful or otherwise objectionable including, but not limited to, content that is defamatory, abusive, offensive, racist, sexist, homophobic, threatening, vulgar, obscene, hateful, content which promotes or incites violence or is otherwise inappropriate or objectionable or to post comments which will constitute a criminal offence or give rise to civil liability on the Platform;
  • to refrain from using the Platform and online communications systems for unauthorised mass-communication such as “spam” or “junk e-mail”;
  • not to use the Platform to promote any surveys, contests or chain letters without our express written permission;
  • not to infringe our intellectual property rights, or those of any third party, in relation to your use of the Platform (to the extent that such use is not licensed by these terms and conditions) including, but not limited to, not posting or making available any material which is protected by copyright, trade mark or other proprietary right on the Platform without the express permission of the owner of the copyright, trade mark or any other proprietary right. You agree that you will be solely liable for any damages resulting from any infringement of the above. If you believe that any materials on the Platform infringe your copyright or trademark or other proprietary right, you may request that they be removed. This request must be emailed with your name, address and telephone number along with any supporting information. For copyright or trademark issues relating to the Platform, please contact us at: support@credsmusic.com; 
  • not to upload to the Platform files that contain viruses or files or programs that are designed or intended to disrupt, damage or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorised access to any data or other information in the possession of any third party, and you will be solely responsible for any damages from any claims that may arise because you posted files that caused damage to the operation of another person's software, hardware or telecommunications equipment; 
  • not to use the Platform in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; 
  • to evaluate for yourself the accuracy, completeness or usefulness of any opinion, advice, information or other content on the Platform; 
  • to at all times comply with any applicable restrictions that apply to the use of the information or content displayed on the Platform presented by any relevant third party provider or by us including, but not limited to, any such restrictions displayed on the Platform as may be updated from time to time by any third party providers or by us; 
  • not to (or attempt to) circumvent, disable, or otherwise interfere with any security related features of the Platform or features that enforce limitation on use of the Platform;
  • not to (or attempt to) use the Platform in any way that is designed to circumvent or breach the terms of any third party service with which the Platform may be integrated or otherwise connected (including, for the avoidance of doubt, use of the Platform to ‘scrape’ or duplicate any database or part of any database owned by a third party); and
  • to only use the Platform for lawful purposes and to not use the Platform in an unlawful manner or in any manner inconsistent with these terms and conditions or to act fraudulently or maliciously.

Intellectual Property

We are the owner and / or the licensee of all intellectual property rights inherent in the Platform, and in the material published on it including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software. Unless specifically stated otherwise, nothing in these terms or on the Platform shall give effect to any transfer of such intellectual property rights from us to you.

For the avoidance of doubt, you retain all of your ownership rights in your user content, but you are required to grant us a licence to use, store and copy that content and to distribute and make it available to third parties so that we can provide the Platform to you and others. As such, and without prejudice to your rights to your personal data as set out in applicable data protection legislation, you grant Creds Music Ltd a worldwide, transferable, royalty-free licence, with the right to sub-licence, copy, distribute, publicly display, and otherwise use your user content in any manner reasonably required so that we can provide you with the Platform and the services and features we make available as part of the Platform. Please note that we will not sell your user content to other platforms or websites and we will not otherwise claim ownership of the same.

Your sole right to use the intellectual property inherent in the Platform is a non-exclusive licence to make use of such content only as is strictly necessary to enable you to access the Platform, to peruse its contents, use the Services and / or to create outputs further to the functionalities of the Platform offered and available to you.

In addition, you may download one copy, and may download extracts, of any page(s) from the Platform for your personal use and you may draw the attention of others to content posted on the Platform.

You must not modify the copies of any materials you have downloaded in any way outside of the functions made available to you on the Platform, and you must not use any illustrations, photographs, music, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Platform must always be acknowledged.

You must not use any part of the content on the Platform for commercial purposes without obtaining a licence to do so from us, our licensors, or the owner of the relevant proprietary rights.

If you copy or download any part of the Platform in breach of these terms, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.  

Paid for Services and Payment Terms 

Although your use of the Platform and many of the Services are free, some of our Services, such as premium user accounts and certain functions or areas of the Platform, will require payment from you (each a “Paid for Service”). You agree that all payments made in connection with any Paid for Service shall be made in accordance with any payment terms we provide to you, or are supplied by any applicable third party, governing any such payment terms including, but not limited to, the provisions of these terms and conditions and any payment terms otherwise provided to users via the Platform as may be updated from time to time.

We will notify you via the Platform if a Service is a Paid for Service, what the associated cost is, and what methods of payment are accepted before you submit your order or otherwise make your purchase. The price excludes VAT and/or other applicable taxes which will be added as required before payment is taken. Only users with a registered account who have provided us with accurate payment information (such as credit card/debit card information) will be able to access Paid for Services on the Platform. 

By providing us with credit card/debit card information you authorise us to receive payment by charging your credit or debit card using the payment information provided or as otherwise linked to your account. All credit card/debit card details are entered on a secured page and they are securely processed via our current payment partner. 

You agree to provide current, complete, and accurate payment information for all purchases. You agree to promptly update your account and other information, including your e-mail address and credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.

Unless otherwise notified to you in writing, we will charge you in advance of the provision of the applicable Paid for Services. 

If your transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.

Billing on the Platform is available in multiple currencies and is handled via our payment partner or our Merchant of Record Partner as appropriate.. 

If  any payment due from you is not received, either from your bank or your credit card/debit card issuer, you agree to pay all amounts due on your account upon demand.

If we offer and you purchase a subscription for any Paid for Service we will bill you immediately using the payment information provided, and then again at the beginning of each subscription period. The following terms apply for subscriptions:

  1. If a free trial period is offered and you do not cancel during the free trial period, you will be billed at the end of the free trial period and at the beginning of each subsequent subscription period;
  2. The subscription fee is determined by the Paid for Service you are subscribing to and can be subject to change at any time. Should subscription fees change you will be notified of such a change via a notification on the Platform. Any increase or decrease of a subscription fee will apply to the next subscription billing period as applicable, unless or until you terminate your subscription.
  3. Subscription to Paid for Services is personal to you and may not be transferred or assigned;
  4. You can cancel subscriptions at any time via the Platform or by sending an e-mail to support@credsmusic.com;
  5. If you cancel a subscription you will still have access to the Paid for Service through the end of the subscription period. 

Without prejudice to any other right or remedy that we may have, if we do not receive prompt payment for all fees, charges and applicable taxes or you otherwise fail to make payment for the Paid for Service:

  1. We may without notice suspend part or all of the Services and / or your account until payment has been made in full; and/or 
  2. We shall charge interest on the overdue sum at the rate of 5% per annum above Bank of England’s base rate from time to time or at the maximum rate permitted by statute (whichever is greater). Such interest shall accrue on a daily basis from the due date until payment of the overdue sum, whether before or after judgment. 

You may be presented with additional terms from our payment partner or other relevant third parties in relation to a specific payment before you confirm the transaction. Those additional terms will also govern that transaction and may be required to be accepted before a transaction will be confirmed.

Refund Policy

Subject at all times to any discretionary investigations and decisions made by us and any right of withdrawal under applicable law your entitlement to refunds for different types of payments made on the Platform are set out below.

User Registration Payments 

Any fees, charges and applicable taxes relating to payments made for the initial registration of your Creds user account (“Creds User Registration Fees”) are non-refundable and chargebacks, or similar demands, for Creds User Registration Fees are not permitted.

Subscriptions

We will offer a full refund for your subscription if you request the same within 4 weeks of the date your subscription started. 

Monthly payment – Fees, charges and applicable taxes relating to any fully or partially used months are non-refundable and chargebacks, or similar demands, for such fees are not permitted. Any notice to cancel a subscription will take effect at the start of the next applicable monthly period and a full refund for future (unused) months, calculated on a pro-rata basis, following our receipt of such cancellation notice will be provided.

Annual payment – Fees, charges and applicable taxes relating any fully or partially used months are non-refundable and chargebacks, or similar demands, for such fees are not permitted. Any notice to cancel a subscription will take effect one month after the start of the next applicable monthly period and a full refund for payments made for future (after the 1 month notice period) months, calculated on a pro-rata basis, following our receipt of such cancellation notice will be provided

Creds will issue a credit note and repayment where relevant.

We reserve the right to immediately terminate, delete, suspend or restrict your account, without notice to you, if in our reasonable opinion you have without merit made any attempt to seek a refund or a chargeback for Paid for Services after your purchase.

Any queries regarding to Paid for Service purchases or billing on your account must be raised with us within 30 days.

User-Generated Content 

The Platform may include information and materials uploaded by other users of the Platform. This information and these materials have not been verified or approved by us. The user-generated content on the Platform is not moderated and the views expressed by other users on the Platform do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us at support@credsmusic.com.

Warranties and Disclaimers

Although we make best efforts to update the information on the Platform and all information has been obtained from and is based upon sources we believe to be reliable, information as displayed on the Platform may be incomplete or otherwise condensed and will in many instances be based on, or directly affected by, individual users’ input. As such, despite our best efforts, its accuracy cannot be guaranteed. We make no representation, guarantee or warranty, expressed or implied, as to the accuracy of the information; the reasonableness of any assumptions used; the validity of such information; any results produced; the accuracy of any purported arrangements; or that such information is complete or up to date. This material is subject to change without notice, is strictly confidential and is intended for your use only. You shall be responsible for verifying any such information, and any results obtained from such information, on which you may choose to rely. You agree that you assume sole responsibility for all results obtained, conclusions drawn from any such information and any arrangements entered into on the basis of the same. 

Creds Music Ltd is not acting as your agent or adviser and will not be managing your account. The provision of information on the Platform should not be relied upon as an assessment of suitability of a commercial partner nor licensing terms. This information does not constitute commercial or legal advice and we make no recommendation as to the suitability of any arrangements mentioned herein. We do not purport to identify all the factors or risks (directly or indirectly) associated with any contractual arrangement, licence or any individual counterparty detailed on the Platform. In this regard we recommend that you seek appropriate independent professional advice before making any contractual decisions.

The Platform is not intended to predict any future events, outcomes, behaviours or performance. We shall have no liability to the user or to third parties, for the quality, accuracy, timeliness, continued availability or completeness of any data or assumptions carried out by you further to the information contained and/or referred to on the Platform including, but not limited to your use of the Services or entering into any commercial arrangements with third parties. We shall have no liability to the user or to third parties for any special, direct, indirect, incidental or consequential loss or damage which may be sustained because of the use of the information contained and/or referred to on the Platform or otherwise arising in connection with the information contained and/or referred to on the Platform including, but not limited to your use of the Services or entering into any commercial arrangements with third parties. This exclusion of liability shall not exclude or limit any liability under any law or regulation applicable to Creds Music Ltd that may not be excluded or restricted. 

To the extent permitted by law, implied warranties or terms that cannot be contractually altered or waived, shall not apply to these terms and conditions in relation to software that is faulty or not as described where:  

  • the defect or fault in the Platform, results from you having altered or modified the Platform; or 
  • the defect or fault in the Platform, results from you having used the Platform in breach of these terms and conditions. 

The Platform is provided “as is” and “as available” and in particular, we make no warranty or representation that:

  • Your use of the Platform will meet your requirements;
  • The Platform will be available; 
  • Your use of the Platform will be reliable, uninterrupted, timely, secure or free from error; and
  • Any defects in the operation or functionality of the Platform will be corrected. 

Save for as expressly set out in these terms, no implied warranties or other terms, including any implied term relating to satisfactory quality or fitness for purpose, shall apply to the Platform or its use by you.

Consequences of breaching terms

Failure to comply with these terms constitutes a breach of the terms upon which you are permitted to use the Platform, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Platform.
  • Immediate, temporary or permanent removal of any user-generated content uploaded by you to the Platform.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

Indemnity

You acknowledge that you are responsible for any information or material that you upload or post on the Platform and that if you breach any of these terms and conditions you may be personally liable to any third party that suffers harm as a result.

You agree to indemnify and keep indemnified us, our successors and assigns, our directors, trustees, offices, employees and agents from and against all liabilities, claims, losses, costs, damages and expenses including legal fees which are reasonably incurred by us should you breach any of these terms and conditions.

This indemnity includes your use of the information you read on the Platform, together with any introduction or collaboration that you enter into as a result of viewing the Platform or using the Services.

Limitation of our liability

Nothing in these terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Platform or any content on it, whether express or implied. 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Platform;
  • use of or reliance on any information or content displayed on the Platform;
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

Further, you acknowledge that the author of each posting or user generated content on the Platform is responsible for their comments and content. Insofar as the law permits, we shall not be liable for any loss, damage or distress incurred as a result of material posted on or uploaded to the Platform. 

We are not responsible for the accuracy, veracity or reliability of any opinion, advice or statement made on the Platform and such communications shall not be considered to be reviewed, screened, monitored, edited or approved by us.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Platform or to your downloading of any content from it, or from any website linked to it.

Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms of use that is caused by an Event Outside Our Control (as defined in the paragraph below).

An “Event Outside Our Control” means: any act or event beyond our reasonable control, including where it would be either commercially, technologically or organisationally unreasonable to mitigate the risk of the event as well as extraneous events such as (and without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, or other natural disaster, epidemic, outbreak of a disease or pandemic, compliance with any law or governmental order, rule, regulation or direction, or failure of public or private telecommunications, breakdown of plant or machinery or ICT infrastructure, or default of suppliers or subcontractors. 

If an Event Outside Our Control takes place that affects the performance of our obligations under these terms and conditions our obligations will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. 

Viruses

We do not guarantee that the Platform will be secure or free from bugs or viruses.

You are responsible for configuring your device, information technology, computer programmes and platform in order to access the Platform. You should use your own virus protection software.

You must not misuse the Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Platform, the server on which the Platform is stored or any server, computer or database connected to the Platform. You must not attack the Platform via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Platform will cease immediately.

Linking to the Platform

You may link to our Platform provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Platform in any website that is not owned by you.

The Platform must not be framed on any other site, nor may you create a link to any part of the Platform other than the home page.

We reserve the right to withdraw linking permission without notice.

Third party links in the Platform

Where the Platform contains links to other websites, applications or resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those websites, applications or resources.

We assume no responsibility for the content of websites or applications linked to from the Platform. Such links should not be interpreted as endorsement by us of those linked websites or applications. We will not be liable for any loss or damage that may arise from your use of them.

If you do link from the Platform to other websites or applications, your use thereof will also be subject to those websites’ or applications’ own terms and conditions.

Advertising / Sponsorship

Inclusion of any material in advertisements or sponsors' materials on the Platform does not constitute any guarantee or endorsement as to the quality or value of any of the products or services advertised or any claims made for the products or services by the manufacturer. Any correspondence or dealings which you may have with advertisers or sponsors promoting themselves on the Platform are solely between you and that party. We shall not be responsible or liable for any loss or damage of any kind incurred as a result of any such dealing or as a result of the presence of such advertisers on the Platform. 

Applicable law

Please note that these terms and conditions, and their subject matter are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any disputes. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms and conditions and their subject matter (and any non-contractual disputes or claims) are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

You can write to us at our registered office at:

Olcote
Kings Crescent
Shoreham Beach
Shoreham-by-Sea
West Sussex 
United Kingdom, 
BN43 5LE

Alternatively, please contact us at support@credsmusic.com.

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